Meet Our Team

Mark Kelly

Owner

Owner. Master of difficult diagnoses and complex repairs. Lifelong community member with deep local roots.

Kendra Hoetger

General Manager

General Manager. Started as a part-time CSR and quickly moved up the ladder into management. Oversees daily operations, administrative functions, and customer service.

Shane Spencer

Operations and Growth Manager

Ten years with Kelly's Appliance, started as a technician and worked my way up to Tech Service Manager. I support our amazing customers and provide rapid technical support to field technicians.

James Shawgo

Service Manager

Senior appliance repair technician with 10+ years in appliance repair and 25+ years in field service. EPA certified, experienced across major and premium brands, and a Viking Authorized Servicer since 2017.

Abby Jensen

Parts Coordinator/CSR

Parts and Customer Service. The detail person who tracks down the right parts and keeps repairs moving.

Amanda

Customer Service Representative

Our newest CSR. Helping customers schedule repairs and tracking down answers when they need them.

Phil Cockle

Service Technician

Bianca Bonilla

Service Technician

Ricardo Ramos

Service Technician

Joe Denning

Service Technician

Works on everything from older classics to the newest complex systems. Factory training with Whirlpool, Viking, and Bosch.

Sean Foley

Service Technician

Anthony Porter

Service Technician

Ismael Góngora

Service Technician

Service technician with solid technical know-how and a customer-first approach. Takes the time to explain what's actually wrong before he fixes it.

Liam Melendez

Service Technician