Our team
Meet the people behind the vans
Technicians, parts, office, and the owner, all working out of one shop in Cotati. Mark has been fixing appliances here for more than forty years, and a few of the crew started as trainees. Click anyone below to read their story.
- 4.9 stars, 161+ Google reviews
- Factory trained technicians
Our Expert Team
Get to know the professionals who keep your appliances running smoothly
Mark Kelly
Owner
Owner. Master of difficult diagnoses and complex repairs. Lifelong community member with deep local roots.
Kendra Hoetger
General Manager
General Manager. Started as a part-time CSR and quickly moved up the ladder into management. Oversees daily operations, administrative functions, and customer service.
James Shawgo
Service Manager
Senior appliance repair technician with 10+ years in appliance repair and 25+ years in field service. EPA certified, experienced across major and premium brands, and a Viking Authorized Servicer since 2017.
Abby Jensen
Parts Coordinator/CSR
Parts and Customer Service. The detail person who tracks down the right parts and keeps repairs moving.
Amanda Carlson
Customer Service Representative
Customer Service Representative. The first voice when you call, the first reply in your inbox. Likes the puzzle of figuring out what someone needs and getting it sorted.
Shane Spencer
Digital Growth Partner
Ten years with Kelly's Appliance, starting as a technician and working my way up to Tech Service Manager. Now I work with Kelly's as their digital growth partner through Ideas Realized: the website, search, and the systems behind the scenes.
Phil Cockle
Service Technician
Bianca Bonilla
Service Technician
Ricardo Ramos
Service Technician
Joe Denning
Service Technician
Works on everything from older classics to the newest complex systems. Factory training with Whirlpool, Viking, and Bosch.
Anthony Porter
Service Technician
Liam Melendez
Service Technician
Luis Gonzalez
Technician Trainee
Our newest technician, training in the field alongside our senior techs. Santa Rosa born and raised.
How we work
What every one of us signs up for
Customer first
Every visit ends with a tech who explains what they found in plain language, and what it will cost before any work starts.
The right part for the job
Genuine parts wherever they exist, and proven aftermarket parts when a manufacturer has discontinued one. Either way, it carries our guarantee.
Honest pricing
Clear, fair pricing with no hidden fees. Our techs are paid for their time, not on commission, so nobody is chasing an upsell.
Ready to work with our team?
Book a visit and one of the people above will be at your door. Sonoma, Marin, and Napa counties.
