Virtual Service Call
A 15-minute video session to help diagnose your appliance remotely
Welcome to Your Kelly's Appliance Virtual Service Call
This is a 15-minute video session to help diagnose your appliance.
Please have the following ready before we begin:
- Model and Serial Number of the appliance
- A phone or tablet with video capability to show the appliance clearly
- A stable internet connection for smooth communication
We'll guide you through the diagnostic process step by step.
What a Virtual Service Call Is
- •A 15-minute video session where a technician visually reviews your appliance
- •Designed to identify symptoms and possible causes using the model/serial number and live video
- •A quick way to confirm the issue and decide if an in-home visit is necessary, potentially saving time and money
What a Virtual Service Call Isn't
- •Not a repair tutorial - We don't guide customers through taking machines apart
- •Not DIY help - We won't ask you to handle tools or perform technical fixes
- •Not a substitute for a full service call if the problem requires hands-on repair
Next Steps
Schedule
Once scheduled, you'll receive a confirmation email
Reminder
Before your appointment, you'll get a reminder with details
Connect
At your chosen time, you'll receive a video call invite via email or text
Ready to Schedule Your Virtual Service Call?
Call our office to set up your appointment. Let them know you want a virtual call, and we'll send you a video link after your order is set up.
Coming soon: Direct online scheduling with payment integration
💡 Pro Tip
Having your model and serial number ready speeds up the diagnostic process. If you can't locate it, check our Model Number Guide or take clear photos of your appliance to share during the call.
